[advocacy-discuss] Corporate Open Source

[Dan Roberts]

Shawn Walker wrote:
> I wouldn't expect something beyond "developer support" to be offered
> at this point, but only Sun knows what they'll do.

For OpenSolaris 2008.05, we'll do quite a bit better than just developer 
support!  We'll have:

Sun Developer Expert Assistance (DEA) will be available for OpenSolaris 
2008.05 (same support that was available for SXDE).  DEA is email based 
support around development of apps on various platforms, covers 
installation, configuration, and code level support during development.

We'll offer End User subscription offerings at a couple of levels.  An 
OpenSolaris Essentials offering will include email based user support, 
proactive notification of bugs or security issues (Sun Alerts).  And, 
we'll offer an OpenSolaris Production support offering that includes 
24/7 phone based support with bug escalation capability in addition to 
the Essentials features.  These annual subscriptions will cover each 6 
month release of OpenSolaris for 18 months.

And, through our metals contracts (Sun Spectrum) that cover both our 
hardware and software, we'll offer support offerings on Sun Systems that 
bundle Production subscriptions for OpenSolaris and hardware assurance.

Exact details for these offerings will be announced next week.

Dan