[advocacy-discuss] Corporate Open Source
Dan Roberts
Dan.Roberts at Sun.COM
Fri May 2 00:15:07 PDT 2008
Shawn Walker wrote:
> I wouldn't expect something beyond "developer support" to be offered
> at this point, but only Sun knows what they'll do.
For OpenSolaris 2008.05, we'll do quite a bit better than just developer
support! We'll have:
Sun Developer Expert Assistance (DEA) will be available for OpenSolaris
2008.05 (same support that was available for SXDE). DEA is email based
support around development of apps on various platforms, covers
installation, configuration, and code level support during development.
We'll offer End User subscription offerings at a couple of levels. An
OpenSolaris Essentials offering will include email based user support,
proactive notification of bugs or security issues (Sun Alerts). And,
we'll offer an OpenSolaris Production support offering that includes
24/7 phone based support with bug escalation capability in addition to
the Essentials features. These annual subscriptions will cover each 6
month release of OpenSolaris for 18 months.
And, through our metals contracts (Sun Spectrum) that cover both our
hardware and software, we'll offer support offerings on Sun Systems that
bundle Production subscriptions for OpenSolaris and hardware assurance.
Exact details for these offerings will be announced next week.
Dan
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