From sco1984 at gmail.com Wed Mar 18 01:46:54 2009 From: sco1984 at gmail.com (Amey) Date: Wed, 18 Mar 2009 01:46:54 PDT Subject: [approach-discuss] Need Sun .,USA contact e-mail. Message-ID: <1439516905.18591237366044250.JavaMail.Twebapp@sf-app1> Hello, We are customer of Sun from long time. Sun.,India is no longer responding our queries. We have 4 server's under warranty and havent receieved silver support docs. We sent e-mail to sunindia thrice but no reply from them. It was a request to send escalation matrix. I want to escalate non responsivenes of Sun.,India. Can I get e-mail address or phone number of respective person from Sun Microsystems., USA ? Very disappointed from Sun.,India & from Wipro Technologies too who provides service for Sun servers in India. Thank you, Regards, Amey. -- This message posted from opensolaris.org From james.d.carlson at sun.com Wed Mar 18 06:29:05 2009 From: james.d.carlson at sun.com (James Carlson) Date: Wed, 18 Mar 2009 09:29:05 -0400 Subject: [approach-discuss] Need Sun .,USA contact e-mail. In-Reply-To: <1439516905.18591237366044250.JavaMail.Twebapp@sf-app1> References: <1439516905.18591237366044250.JavaMail.Twebapp@sf-app1> Message-ID: <18880.63265.124457.894159@gargle.gargle.HOWL> Amey writes: > We are customer of Sun from long time. > Sun.,India is no longer responding our queries. > We have 4 server's under warranty and havent receieved silver support docs. > We sent e-mail to sunindia thrice but no reply from them. > It was a request to send escalation matrix. > I want to escalate non responsivenes of Sun.,India. > Can I get e-mail address or phone number of respective person from Sun Microsystems., USA ? > Very disappointed from Sun.,India & from Wipro Technologies too who provides service for Sun servers in India. What options have you tried? http://www.sun.com/contact/support.jsp http://www.sun.com/contact/office_locations.jsp There are a long list a contacts on those sites. The main telephone number listed for the US is +1-650-960-1300. There are a number of other options here: http://www.sun.com/support/ (I understand that you're unhappy with the service you're getting, but this isn't intended to be a Sun product support list. The folks on it are developers and public community members, not the managers and executives who need to hear your message. To make sure that the right people hear your message, I recommend going through sun.com rather than opensolaris.org.) -- James Carlson, Solaris Networking Sun Microsystems / 35 Network Drive 71.232W Vox +1 781 442 2084 MS UBUR02-212 / Burlington MA 01803-2757 42.496N Fax +1 781 442 1677