[desktop-discuss] JDS: how to get core file or stack trace

[Alan Coopersmith]

Glynn Foster wrote:
> We really need to get into a habit of providing bug-buddy, and activating it by
> default during the Nevada deliveries - at least it would capture a useful stack
> trace and likely to generate a few more bug reports. Some more thought might be
> useful on this front.

bug buddy was historically disabled because the Sun GNOME team didn't
want to spend the effort / diverge enough from the community to comply
with the guidelines the ARC required for it to be used.   The full set
can probably be found in the GNOME 2.0 or so ARC case logs, but from
memory, the most important parts were:

  - ensure user privacy is protected, and the user understands what data
    is being submitted, who will be able to access it once submitted,
    and doesn't submit any core files that may contain data they don't
    want others to see

  - ensure users understand that bug-buddy submission is not filing a
    service request with Sun, and does not provide any guarantee of a
    bug fix or even core evaluation by someone at Sun

Bonus points would be given for ensuring it could be submitted somewhere
that a tech support engineer could get to it if the user had a service
contract.   Of course, making the data available to non-Sun-employees
would be both challenging and yet probably desirable if you want to
allow community participation.

-- 
     -Alan Coopersmith-           alan.coopersmith at sun.com
      Sun Microsystems, Inc. - X Window System Engineering