[indiana-discuss] Production support responsiveness

[Paul Fisher]

Peter D. Dennis wrote:
> Production support for OpenSolaris does as the webpage says. If you have such a contract you
> can log support calls, and if you are experiencing a bug that needs to be fixed then it can be
> fixed for the current release of OpenSolaris (at this time OpenSolaris.2008.11).  Therefore
> a severity 1 issue will be dealt with. 

Unfortunately the information on the web page is not detailed enough. 
Specifically, clicking on "OpenSolaris Error Escalation" in the table:

http://www.sun.com/service/opensolaris/opensolaris.html

says:

"The ability to escalate bugs to engineering receive the fix in a future 
release"

This seems to indicate that resolution will not be until the next 
release.  I cannot find other language linked from

http://www.sun.com/service/opensolaris/index.jsp

which spells out anything more explicit.  Can you (or anyone) point me 
to something more detailed?


--
paul